1st March 2017

Support Policy

ShopWired is an advanced ecommerce platform with a very wide range of features that allow you to build a successful ecommerce business. 

Because of the large number of individual features available on ShopWired, it will inevitably take you time to learn all of the 'ins' and 'outs' of the system. 

All ShopWired's packages include full help and support on using all of our features, at no additional cost to you. 

Our support team is here to help you if you need any kind of assistance with any of the tools available.


What ShopWired can and can't do

We can offer you as much assistance as you need in learning about and understanding the ShopWired system. This is included free of charge as part of your payment for using ShopWired.

However, the ShopWired support team cannot perform tasks for you. If you would like our assistance in maintaining your website or adding data into your account then this is a service that we offer but we'll need to charge you for the time involved. Please contact us for a quote.